Returns from the Netherlands are always free using the return form to the freepost number via PostNL. Outside the Netherlands the shipping costs are for yourself.

Always add the completed form in the box otherwise we cannot refund your order. Free returns are at your own risk and uninsured. Do you want the package insured return then the costs are for your own account.

Would you like to return an order from abroad? Then the costs are for your own account. These differ per country.

Return address Netherlands

Moccasino.com return
Postal code 24685
2490 WB The Hague

Return address from abroad

Moccasino.com return
Tiber 24
2491 DH The Hague
The Netherlands

If you have any questions about the status of your return shipment, please send an e-mail to service@moccasino.com or call our customer service on workdays at +31 (0)85-0477750.